Shipping policy
Delivery
All orders are processed as soon as possible after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer £3.99 flat rate shipping to UK.
For orders over £100 we offer free UK shipping
In-store pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10am to 5pm on Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to Europe and USA.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Blue Crocus Textiles is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at info@bluecrocustextiles.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@bluecrocustextiles.com with your order number and a photo of the item’s condition.
Our full return policy is here
If you have any further questions, please don't hesitate to contact us at hello@bluecrocustextiles.com.